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Privacy Policy - January 2022

Facts

What does TEXAS EXCHANGE BANK do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Income
  • Account Balances and Transaction History
  • Credit History and Credit Score

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Texas Exchange Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Texas Exchange Bank share?

Can you limit this sharing?

For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, to provide information to persons that are assessing our compliance with industry standards, including attorneys, accountants and auditors, and report to credit bureaus

Yes

No

For our marketing purposes-
to offer our products and services to you

Yes

No 

For joint marketing with other financial companies

No

We don't share

For our affiliates’ everyday business purposes-
information about your transactions and experiences

No

We don't share

For our affiliates’ everyday business purposes-
information about your creditworthiness

No

We don't share

For our affiliates to market to you

No

We don't share

For non-affiliates to market to you

No

We don't share

Questions?

Call  (817) 297-4331 or go to www.txexbank.com

What we do

How does  Texas Exchange Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We maintain and grant access to customer information only in accordance with internal security standards. Continued care is taken to protect information even after you are no longer our customer.

How does Texas Exchange Bank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or Apply for a loan
  • Pay your bills or Deposit Money
  • Use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Renegade Swish LLC

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Texas Exchange Bank does not share with nonaffiliates so they can market to you

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Texas Exchange Bank does not jointly market

Other Important Information

Texas Exchange Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Texas Exchange Bank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail...  Texas Department of Banking
                                    2601 North Lamar Boulevard, Suite 300
                                    Austin, TX 78705-4294

Telephone Number...... 1-877/276-5554 (toll free) Fax Number...... 512/475-1313
E-mail Address..... consumer.complaints@dob.texas.gov Website Address..... www.dob.texas.gov